1. Model
Printer / Device Model
Send the brand, model, current firmware if known, and any accessory or part name involved.
MARS Intake Checklist
Send Better Repair Details
Use this checklist before requesting Mechanical Accessory Repair Services. Good details help K2Aley quote faster and choose the right repair path.
What To Send
The details that make a MARS quote faster.
2. Photos
Clear Pictures
Include the whole machine, the problem area, the failed print, and any broken or rubbing part.
3. Video
Motion / Noise Clip
A short video helps when something clicks, rubs, binds, skips, jams, or moves wrong.
4. Failed Print
Show The Result
Send a photo of the failed print, first layer, stringing, gaps, rough surface, or broken piece.
5. Location
Service Area
For local work, send your location area. Travel and visit scope are confirmed before scheduling.
6. Schedule
Best Window
Share your best day/time window, urgency, and whether pickup, drop-off, shipping, or field visit fits.
7. Tried Already
What Changed
List slicer changes, parts replaced, leveling attempts, calibration, firmware changes, or recent failures.
8. Budget
Deadline / Budget
Include the deadline and budget range if you have one. This helps choose the practical repair path.
Ready
Start the request after gathering your details.
Attach photos after the email opens.
The request form builds the message. After your email app opens, attach the photos, short video, or files that match this checklist.