Photos
Photo And Video Guide
What pictures and short clips to send for tune-ups, MARS, K2 support, custom parts, filament guides, and accessories.
Open Photo Guide
Before You Request
Customer Prep Hub
Use this hub before requesting K2Aley service. It helps customers send better photos, save Creality Support details, choose the right service path, and avoid delays before a quote.
1pick service
2take photos
3save support notes
4send request
Prep Tools
Choose the page that matches the customer situation.
K2 Series
K2 Support First
When K2 owners should contact Creality Support first for warranty, firmware, electronics, shipping damage, or new-printer defects.
Open K2 SupportTicket
Creality Ticket Notes
Copy-and-send template for ticket number, serial number, symptoms, photos, what Creality said, and K2Aley next steps.
Open Ticket NotesQuote
Quote Checklist
Quick checklist for service type, model, photos, measurements, materials, deadline, budget, and pickup or shipping notes.
Open ChecklistService Paths
Send the right kind of request the first time.
K2 Intake
K2 Printer Intake
Best for K2 tune-up, repair, field service, buy/sell/trade review, filament upgrades, or custom part questions.
Open K2 IntakeMARS
MARS Rules
Review scope, safety, travel, access, and approval limits before requesting field service.
Open MARS RulesPrice
Price Menu
Starting prices for tune-up, MARS, filament guide, custom repair part, tool holder, organizer, and project work.
Open PricesPolicy
Service Policy
Service terms for quotes, approval, diagnostics, repair limits, parts, MARS visits, and payments.
Open PolicyReady To Send
Open the request form after the prep is gathered.
Attach photos, ticket notes, short video, measurements, or files in your email app before sending the request.