Access
Clear The Printer Area
Move clutter, provide room around the printer, and make sure the machine can be inspected without moving unsafe items.
MARS Field Service
Visit Checklist
Use this before and during a MARS visit so the workspace is ready, the machine can be tested, and the customer gets clear next steps before K2Aley leaves.
Beforeclear access and power
Duringdiagnose and approve changes
Aftertest and document notes
Nextquote follow-up work
Before Arrival
Have the work area ready before the MARS visit starts.
Power
Safe Outlet / Power Strip
Use a stable power setup. Avoid overloaded cords, liquids, damaged plugs, unstable tables, and blocked ventilation.
Materials
Have Filament Ready
Have the filament you normally use, any failed print, needed tools, loose parts, and accessories available for inspection.
Customer
Approved Person Present
An adult customer or approved representative should be available to answer questions and approve any change in scope.
At Arrival
Confirm the job before tools come out.
Scope
Read The Approved Scope
Confirm the service requested, known symptoms, starting price, limits, travel notes, and what is not included.
Safety
Check The Environment
Pause if there are unsafe conditions: unstable setup, fumes, liquid, exposed wiring, heat risk, sharp damage, or blocked access.
Baseline
Capture Initial State
Note the printer status, current failure, settings if relevant, visible damage, and whether the machine can move safely.
Approval
Confirm Before Expanding
If the job changes after inspection, stop and confirm the new quote path before continuing.
Service Work
Keep the visit focused on approved MARS work.
Diagnostics
Find The Cause
Check symptoms such as first-layer issues, jams, clicking, rubbing, motion problems, belts, extrusion, and filament path trouble.
Tune-Up
Adjust Practical Items
Handle approved leveling, motion, belt, extrusion, guide, holder, clip, bracket, and basic setup work within the quoted scope.
Parts
Quote Parts Separately
Replacement parts, printed repair parts, hardware, extra filament, and follow-up visits require approval before moving ahead.
Limits
Do Not Force Unsafe Repairs
Decline or pause work when repair is unsafe, outside scope, warranty-sensitive, board-level, or likely to cost more than practical replacement.
Before Leaving
Wrap up with clear notes and next steps.
Test
Run A Reasonable Check
Use a short movement, extrusion, fit, or setup check when appropriate. Long test prints and production runs are separate unless quoted.
Notes
Summarize Work Done
Record what was inspected, adjusted, replaced, declined, or recommended for follow-up.
Customer
Explain Next Steps
Tell the customer what to watch, what not to change yet, and whether a part, print, pickup, or second visit is needed.
Follow-Up
Send The Right Link
Use after-service, maintenance, review/referral, or a fresh quote request depending on the next action.
After-Service Page